Information About Your Visit (Ts & Cs)

It is no longer a mandatory requirement to wear a face mask during your appointment, however we do still encourage clients to wear one. Team members will continue to wear a mask during your appointment due to being in close contact with a lot of clients throughout the week. 

We would prefer card payments wherever possible, however cash will still be accepted.

We require a minimum of 48 hours’ notice should you wish to cancel your appointment. This allows us enough time to fill the appointment with another client.

A non-refundable booking fee will be taken at the time of booking. Should you not attend your allocated appointment, or you cancel within less than 48 hours’ notice, this deposit will be retained by the salon to cover any financial loss.

If you are late for your appointment, it may not be possible for the stylist or therapist to carry out the full service as times are allocated for each appointment. You will still be required to pay the full-service price.

A patch test (AAT test) is required 48 hrs prior to hair colouring, eyelash & eyebrow tinting, eyelash extensions and High-Definition Brows. Treatments will not be allowed unless these testing procedures are carried out.

Colouring services cannot be carried out on any person under the age of 16 years old. Parental consent is required if the person is under the age of 18 years old.

Promotions and discounts cannot be used in conjunction with any other offers and discounts and are at the discretion of the Directors of Oracle Hair and Beauty.

If we offer a half price Tuesday promotion, we will need to take the payment in full when booking. If you fail to attend your appointment or cancel within less than 48 hours we will retain the payment to cover any financial loss.

Recommend a friend discount that are given via SMS, please ensure you quote SAF25 when booking and give the name of the person who recommended you. 

Gift vouchers are valid for six months from the date of purchase and cannot be used after the expiry date.

Proof of ID must be presented on payment if claiming for any of our regular discounts such as NHS, HM Forces, Students, Police and Senior Citizens. Discounts can be refused if no ID is provided. PLEASE NOTE: these discounts have been suspended until further notice.

Subject to the salon employing an apprentice, training sessions are allocated one day each week (except for peak times) and prices for services are heavily discounted. This is due to our apprentices working towards a qualification.  Therefore, services will take longer than with a fully qualified stylist. If you require a treatment that is not within their capabilities, then it may be recommended that a qualified stylist is more suited to meet your needs. If you are unsure, we offer a free consultation service.

On the rare occasion that we have to cancel your appointment with an apprentice, we will re-arrange your appointment at the next available training date and time. We can offer you another Stylist if they are available, however you will be charged at their prices.

If booking a prom package and treatments booked are split over a couple of days, these must be paid in full on the first appointment. A 50% non-refundable booking fee will be charged at the time of booking.

If clients want to secure an appointment throughout December by booking more than 8 weeks in advance, a 50% non- refundable booking fee will be requested.