• Promotions cannot be used in conjunction with any other offers and discounts and are at the discretion of the Directors of Oracle Hair and Beauty.
  • Gift vouchers are valid for six months from the date of purchase and cannot be used after the expiry date.
  • Colouring services cannot be carried out on any person under the age of 16 years old. Parental consent is required if the person is under the age of 18 years old.
  • We only pierce the lobes of the ear. Piercing services require parental consent under the age of 18 years old. We do not carry out this service on anyone under the age of 5.
  • Proof of ID must be presented on payment if claiming for any of our regular discounts such as NHS, HM Forces discount, Student discount, Police and Senior Citizens. Discount can be refused if no ID is provided.
  • Apprentice training sessions are allocated one day each week (except for peak times) and prices for services are heavily discounted. This is due to our apprentices working towards a qualification, therefore services will take longer than with a fully qualified stylist. If you require a treatment that is not within their capabilities, then it may be recommended that a qualified stylist is more suited to meet your needs. If you are unsure, we offer a free consultation service.
  • A patch test is required 48 hrs prior to hair colouring, eyelash & eyebrow tinting, eyelash extensions and High Definition Brows. Treatments will not be allowed unless these testing procedures are carried out.
  • If you are late for your appointment, it may not be possible for the stylist or therapist to carry out the full service as times are allocated for each appointment.
  • We require a minimum of 24 hours’ notice should you wish to cancel your appointment. This allows us enough time to fill the appointment with another client.
  • No-shows have a huge financial impact on our business and it stops other clients being able to have that appointment time. To discourage this happening, repeat offenders maybe asked to pay a non-refundable booking fee.

 

Client Charter

At Oracle Hair and Beauty our aim is to provide complete customer satisfaction and we guarantee all of our work. If you are not entirely happy with a service undertaken by us, please return to the salon within 7 days and we will make all the necessary adjustments at no further cost to you.

Feel free to contact us if you have any questions.

Thank you ✂️